Support — Anthill

Email Support

Have a question, feedback, or a bug to report? Send an email directly to our support inbox. We do not use complex ticket portals or forms.

support@davetechglobal.org

Common Troubleshooting Steps

1. Magnet Link Format

Anthill requires standard torrent magnet links beginning with magnet:?xt=urn:btih: followed by a valid info-hash. If a link fails to add, verify that the URI contains this required prefix.

2. Download Folder Permissions

Ensure that your designated download folder exists and that your Windows user account has write permissions. If your target drive is full or read-only, transfers will pause with a write failure warning.

3. Peer Discovery & Port Mapping

Anthill automatically attempts to request port forwarding from your local router via UPnP / NAT-PMP. If download speeds are lower than expected or peer counts remain at zero, verify that UPnP is permitted on your home gateway and that your system firewall allows incoming connections for Anthill.

4. Session Persistence

Anthill preserves your active downloads across restarts. If you need to reboot or update Windows, you can close Anthill safely; fast-resume data will be restored automatically when you launch the app again.